If a customer requests a refund for a specific order, WizCommerce allows you to process it easily.
Note: Only the admin can initiate either a full or partial refund for the customer.
Steps
Select the order for the refund process.
Click on the "Refund" option
(scroll down to the payment section in order to view the Refund).
Enter the refund amount, specifying whether it's a full or partial refund against the payment ID.
Choose the refund destination: directly to the source or as credits for future transactions.
Click on "Refund" and then "Confirm."
The amount will now be refunded.
Note - Opting for credits provides an immediate refund. Refunding to the source may take 3-4 business days to be credited to the customer's account, depending on the bank's policy.